SmartKood

Terms of Service

Effective Date & Last Modified February 28, 2025.

Please read the Terms of Service (“ToS“) set forth below, as they apply to your use of our services.

Your conduct of registering as user with us shall irrevocably constitute your acceptance of this ToS and agreement to be bound by them and any and all other applicable terms referenced herein absolutely.

The service is available only to unincorporated or incorporated entities and/or individuals above the age of 18 years who can form legally binding agreements under the applicable laws that have registered with us. If you are not above 18 years of age, please do not proceed to use the Service.

For avoidance of doubt, unless the context otherwise requires, the following words and expressions shall have the following meanings:

“Consumer” means the individual who has purchased the products and/or subscribed to any services as provided or made available hereof;

“Distributor” means the individual and/or entity who has agreed to distribute products and/or services of the Subscriber;

“Subscriber” means the individual and/or entity who has registered to become an user of the Service and whom has made a monthly or annual subscription of the Service pursuant to this

ToS or any written agreement with us.

This ToS shall apply to the Subscriber, Distributor and Consumer where mentioned and as

applicable respectively.
1. Other Applicable Terms
This ToS also refers to the additional terms in our Personal Data Protection Policy, which also apply to your use of our service.

Our Personal Data Protection Policy sets out the terms on which we process any personal data we collect from you, or that you provide to us.

By using our service, you consent to such processing and you warrant that all data provided by you is accurate and to notify us by emails if there are any changes. You understand that through your use of the service you consent to the collection and use (as set forth in the Personal Data Protection Policy) of this information, including the transfer of this information both within and outside of Malaysia for storage, processing and use by us.

As part of providing to you our services, we may need to provide you with certain communications, such as emails, letters and/or administrative messages through the contact details that were provided in this ToS or collected during registration or subscription process.

These communications are compulsory and are considered part of the service which you may not be able to opt-out from receiving.
2. Definitions of Service
SmartKood (“Platform”) is a consumer data platform with web.smartkood.com which allows business and/or product owners to collect and obtain details of the consumer and consequently to track and trace the products or services, and consumer loyalty and/or reward system offered by the business (“Service”).

This Service is provided by Foqcus Sdn Bhd (referred as “we”, “us”, “our” or “Foqcus”) and/ or its subsidiaries.

You understand and agree that changes and features or enhancements of the current version of Service shall be subjected to the ToS. You are responsible for fees or costs incurred in obtaining access to the Service, which in particular addresses to the Internet Service Provider charges, if any. In addition, you must provide and are responsible for all equipment, tools or facilities that are necessary to access or use the Service.
3. Use of Service
The usage of the Service shall comply, and you shall ensure that the usage of the Service complies with all applicable law, guidelines, codes, rules, regulations, notices, instructions or directives of the relevant authorities and/or with any notice(s) given by Foqcus in connection with the Service. Such applicable law(s) or regulation(s) shall include but not be limited to those content that against or violate or in breach of any legislations, relating to subversive, defamatory, obscene or pornographic materials or other content standards or breach of intellectual property rights or other proprietary rights or in a manner which in the reasonable opinion of Foqcus, may adversely affect the use of the Service by other users of Foqcus or the efficiency of the Service or Foqcus Sdn. Bhd.’s Service as a whole.

Business Owner/Subscriber

To use the Service, you shall first and foremostly apply and register for the Subscription of the Service. This could be done by registering and providing the details as requested by us.

You shall furnish payment details upon registration. You shall only be charged upon the acceptance of your registration by us. Thereafter, you should be able to utilise the Service to generate a quick response code (“QR Code”) which can subsequently be applied to your products or services.

Your usage and/or Subscription of the Service is strictly subject to your punctual payment. Foqcus reserves its absolute discretion to terminate the Service for any non- payment and Foqcus shall not be responsible or liable for any losses or damages arising from such termination of the Service under any circumstances whatsoever.

Distributor

The QR Code has to be scanned through a mobile application created by Foqcus and known as Trackco (“App”) for inventory tracking and tracing purposes. The Distributor can only utilise the App by firstly creating a distributor account via an invitation link sent and/or provided by the Subscriber and/or by the person who has invited you to become part of the distribution chain (“Upline”). In order to create a distributor account, the Distributor is required to provide the necessary information requested by us.

Consumer

The Consumer may be required to create a consumer account at the consumer portal https://app.smartkood.com/ and for the purpose of registration may provide the information requested by us.

After successfully registering for a consumer account, the Consumer shall be able to scan the QR Code of the products that were purchased through the Distributor and/or the Subscriber and shall be able, including but not limited to:

  • Verify the authenticity of the product;
  • Report counterfeit product;
  • Participate in campaign or promotional activities organised by the Distributor and/or Subscriber on the Platform including but not limited to lucky draw, surveys and/or collecting loyalty points; and
  • Submit e-warranty.
4. SMS Messaging / Email Marketing
The Platform provides certain communication features available through the use of short message service text messaging (“SMS Messaging”). The Subscriber may elect for the SMS Messaging service by purchasing SMS Credits.The SMS Messaging service is provided and maintained by a third party therefore the speed and efficiency of the SMS Messaging service is not guaranteed and depends on the Subscriber’s telco provider.As of now, the email marketing service of the Platform is still under trial run and we aim to integrate the email marketing service as part of our communication feature.
5. Promotion
All promotion campaigns as advertised, may vary from time-to-time and subject to further terms and conditions decided by the Subscriber. Foqcus may, at its discretion, provide promo codes.
6. QR Credits
In order to generate the QR Code, the Subscriber shall purchase QR Credits. The purchase of the QR Credits can be made on the Platform. Upon completing the purchase of QR Credits, the Subscriber can utilise the QR Credits to generate and apply the QR Code on the Subscriber’s products.

The QR Code can be used by the Subscriber and the Distributor for track and trace of the products whereas the Consumer can scan the QR Code to peruse the features that the Subscriber has put in place in respect of the products.
7. Upgrade, downgrade and cancellation
You can upgrade or downgrade your Subscription plan subject to you topping-up any price difference between your initial plan and the new plan you choose. Notwithstanding this, you accept that any fees paid prior to the downgrade and/or cancellation of your Subscription plan shall be non-refundable.

Any remaining QR Credits in your account that was purchased prior to the upgrade and/or downgrade of your Subscription plan shall be unaffected, except where such QR Credits are purchased by you after the upgrade of your Subscription plan subsequently you are eligible for rebates and/or promotions. Notwithstanding this, you accept that any remaining QR Credits in your account at the time of cancellation of your Subscription plan shall be non-refundable.
8. Auto Renewal of subscription
Subscription of the Service shall be automatically renewed for yearly or monthly term (each, a Renewal Term) depending on the Subscription Plan as subscribed by you (“Auto Renewal”). A notice shall be sent to you three (3) days prior to the expiration of the Renewal Term notifying you of the Auto Renewal.

Your subscription shall be renewed automatically as long as you have a valid credit card. The Auto Renewal feature shall only be suspended if your credit card is no longer valid and/or when the Subscriber decides not to renew or has terminated the subscription.

Any subscription made after the expiration of the Renewal Term will be deemed NEW subscription with subscription fees charged according to the current market price at that time.
9.Data Usage and Storage
Any information and/or data (“Data”) provided by you for the purpose of using the Service may be primarily stored on Amazon Web Services or any data server that may be changed or designated by us from time to time and that such Data at any time will only be processed and/or accessed by selected individuals.

Notwithstanding this, all employees, individuals, personnel and/or affiliates of Foqcus has duly executed a Non-Disclosure Agreement for the purpose of preserving the confidentiality and anonymity of the Data received from you.

The Subscriber of the Service shall at all times have access to the Data and shall be entitled to export the Data subject to extra surcharges in the event the Subscriber intends to access and/or export certain parts of the analytics.
10. Data Ownership
The ownership of the Data belongs solely to the Subscriber and Foqcus warrants and represents that it held no ownership over the Data provided by you for the purpose of using the Service.

Foqcus merely assumes the role of a service provider. Subsequently, Foqcus shall not be obligated, responsible and/or liable to backup or cause to be backup the Data. It is the sole responsibility and obligation of the Subscriber to ensure the Data is backed up accordingly at its own cost and expense.
11. Payment Manner and Method
All payments shall be paid by you via online payment and credit card only in the currency of the United States of America at the exchange rate as set and fixed by your bank on the date and time of payment.

You acknowledge and accept the fact that all payments are handled and processed by a third-party known as Stripe (“Stripe”) and shall be conducted via Stripe’s payment gateway (http://stripe.com).

You further agree that Stripe shall be entitled to store your credit card details for any automated monthly payments made via Stripe’s payment gateway. Upon payment, Stripe shall generate and furnish you the original receipt and invoice in respect of any payments made by you,

Where requested, you shall tender with proof of payment to avoid interruption of usage of the Service.
12. Non-Payment
In the event of your failure, neglect and/or inability to make payments to us, we shall only issue two (2) written notice as reminders that we retain the right to remove, delete

and/or erase the Data stored with us and thereafter we shall not be responsible and/or liable for any loss, cost and/or damage that arise from the removal and/or deletion of the Data.
13. Termination
The ToS shall continue in full force and effect until terminated in accordance with this ToS. Termination shall not affect any provision of this ToS expressed to have effect after such termination or any rights which either party may have against the other party subsisting at the time or termination. Any termination of Subscription Plan shall be at the discretion of Foqcus.

The Service shall be terminated if any of the following shall occur:

a. the Subscriber commits a breach of any of the terms contained in this ToS;

b. the Subscriber applies the QR Code on counterfeit products;

c. the Subscriber fails to pay any payment which is required to be paid or made in accessing or using the Service that the Subscriber demand or require;

d. the Service is halted or ceased to be provided by Focqus.

Upon termination of the Service for any reason:

a. the Subscriber agrees that there will be no refund of fees and/or QR Credit in respect of the terminated Subscription Plan;

b. the Subscriber agrees that upon the termination of the Subscription Plan, the Subscriber shall be prohibited from accessing the System and the Data stored in the System;

c. notwithstanding the generality of the foregoing, a grace period of thirty (30) days (“Grace Period”) shall be given to the Subscriber from the date a written notice was delivered by Focqus notifying the Subscriber of the same. In the event the Subscriber intends to gain access to the System and the Data stored in the System during the Grace Period, the Subscriber shall via a written notice and payment of United States Dollar Two Hundred Fifty (USD$250) made a request of the same to Foqcus. Upon the expiry of the thirty (30) days, clause (b) shall take place without any further notice given to the Subscriber;

d. the provisions which are intended to survive the termination of this ToS and/or Service shall continue in force in accordance with their respective terms;

e. all obligations of the Parties pertaining to the Service shall cease save except your obligation to pay any unpaid, due and/or outstanding payment shall survive and remain; and

f. subject as otherwise provided in this Agreement and to any rights or obligations which have accrued prior to termination, neither party shall have any further obligations to the other pertaining to the Service.
14. Indemnity
You agree to indemnify and hold Foqcus, and its subsidiaries, affiliates, associates, officers, agents, co-branders or other partners, and employees, harmless from any claim or demand, including reasonable solicitors’ fees, made by any third party due to or arising out of Data that you submit, post, transmit or make available through the Service, your use of the Service, your connection to the Service, your violation of the ToS, or your violation of any rights of another.
15. Disclaimer
The Subscriber and Distributor

You expressly understand and agree that:

a. Your use of the Service and/or App is at your sole risk. The Service and/or App is provided on an “as is” and “as available” basis. Foqcus expressly disclaims all warranties of any kind, whether expressed or implied, including, but not limited to the accuracy of the Data, misrepresentation of Data, any personal data breach by the Subscriber, Distributor and/or Consumer;

b. Foqcus shall not be held liable or responsible for any losses, cost and/or damages that arise due to the actions or inactions of the Consumer, Distributor and/or the Subscriber through the use of the Service and/or App;

c. Foqcus reserves the right at all times to change prices of the Service without any notice to you;

d. Foqcus reserves the right to modify and/or discontinue the Service from time to time without making prior notice to you;

e. Pursuant to Clause (c) and (d), Foqcus shall not be held responsible and/or liable to you for any price change, modification and/or discontinuance in respect of the Service provided by Foqcus;

f. By subscribing to our Service, Foqcus hereby grants to you and you hereby accept from Foqcus a non-exclusive, non-transferable, non-assignable licence to access the use of the Service;

g. You shall be solely responsible for the contents and/or materials that you upload or cause to be upload onto the System;

h. The whole right, title and interest in and to any designs, copyrights, patents, trademarks, technology, know-how and other intellectual property rights belonging to Foqcus in respect of the Platform, System and/or the App shall remain with Foqcus.

i. The content on the Platform is provided to you “as is” and may not be used, copied, distributed, transmitted, broadcast, displayed, sold, licensed, de-compiled, or otherwise exploited for any other purposes whatsoever that is likely to cause confusion among the Consumers and/or infringes the Platform’s intellectual property rights;

j. All data exported through the use of the Service and/or App is done or performed at your own discretion and that you will be solely responsible and you warrant not to hold Foqcus liable for any data leakage arising out of your actions or inactions;

k. You shall duly report any bugs, issues and problems (“Issue”) via our email address sales@foqcus.com and we endeavor to resolve the Issue with minimal down time;

l. The use of our Service does not exclude nor prevent phishing and Foqcus shall not be liable for any phishing attempts made against the Subscriber and Distributor.

The Consumer

You expressly understand and agree that:

a. Your use of the Service is at your sole risk. The Service is provided on an “as is” and “as available” basis. Foqcus expressly disclaims all warranties of any kind, whether expressed or implied, including, but not limited to the accuracy of the Data, misrepresentation of Data, any personal data breach by the Subscriber, Distributor and/or Consumer;

b. Foqcus has no affiliation to any of the promotional campaign organised by the Subscriber, the decisions made in respect of the promotional campaign, prize giveaways and/or loyalty points and Foqcus shall not be held responsible for any disputes arising out of the same;

c. Any data shared by the Subscriber to third party in respect of the Consumer is done or performed at the Subscriber’s own discretion and that Foqcus shall not be liable for the Subscriber’s actions or inactions.
16. Governing law and jurisdiction
The Service and/or the ToS shall in all respect be construed and interpreted in accordance with the Malaysian law exclusively. The parties hereby agree to submit to the exclusive jurisdiction of the courts of Malaysia in the event of any dispute arising from the Service.
17. Notice
Any notice(s) published by Foqcus regarding to the Service may be sent to you via e- mail or other means of communication. The Service may also contain or provide notice(s) of changes to the ToS or other matters by displaying notices or links to notices to you on the Services.
18. Violations
Please report any violations or breach of ToS to Foqcus. Every tipping off or report of violations or breach of ToS will be treated as confidential information by us.
19. Amendment
We reserve the right to amend and/ or revise this ToS at any time by amending the terms without assigning any reason thereto or highlighting to you what the changes are. The amendments shall take effect immediately for unregistered subscribers and subscribers registering their accounts on or after the revision date. In respect of existing Subscribers, before the revision date, the amendments shall take effect thirty (30) days after the revision date.
General Terms of Service
Welcome to SmartKood’s platform ("Site"). The following Terms of Service (“ToS”) apply to all visitors to or users (“User”) of the Site. By accessing the Site, the User (“you” or “your”) acknowledges acceptance of these terms and conditions.

Please read the following Terms of Service (“ToS”) carefully before using the Site or opening a SmartKood account ("Account") so that you are aware of your legal rights and obligations with respect to Foqcus Sdn Bhd and its affiliates and subsidiaries (individually and collectively, "Foqcus", "we", "us" or "our").

The "Services" we provide or make available include (a) the Site, (b) the services provided by the Site and by SmartKood’s client software made available through the Site, and (c) all information, linked pages, features, data, text, images, photographs, graphics, music, sounds, video (including live streams), messages, tags, content, programming, software, application services (including, without limitation, any mobile application services) or other materials made available through the Site or its related services ("Content"). Any new features added to or augmenting the Services are also subject to the ToS. The ToS governs use of Services provided by Foqcus.

Foqcus reserves the right to change these rules and regulations from time to time at its sole discretion. In the case of any violation of these rules and regulations, Foqcus reserves the right to seek all remedies available by law and in equity for such violations. These rules and regulations apply to all visits to the Site, both now and in the future.

Before becoming a User of the Site, you must read and accept all of the terms and conditions in, and linked to, the ToS and you must consent to the processing of your personal data as described in the Privacy Policy linked hereto.

Foqcus reserves the right to change, modify, suspend or discontinue all or any part of the Site or the Services at any time or upon notice as required by local laws.

Foqcus reserves the right to refuse to provide you access to the Site or Services or to allow you to open an Account for any reason.

By using the Site, the Services and/or opening an Account, you give your irrevocable acceptance of and consent to the terms of ToS, including those additional terms and conditions and policies referenced herein and/or linked hereto.

If you do not agree to these terms, please do not use our Services or access the Site. If you are under the age of 18 or the legal age for giving consent hereunder pursuant to the applicable laws in your country (“legal age”), you must get permission from a parent or legal guardian to open an account and that parent or legal guardian must agree to the terms of the ToS.

Consumer” means the individual who has purchased the products or scan the QR Code and/or subscribed to any services as provided or made available hereof;

Distributor” means the individual and/or entity who has agreed to distribute products and/or services of the Subscriber;

Subscriber” means the individual and/or entity who has registered to become a user of the Services and whom has made a monthly or annual subscription of the Service pursuant to this
1.
Other Applicable Terms
The ToS also refers to the additional terms in our Code of Conduct and Personal Data Protection Policy, which also apply to your use of the Site.

Our Code of Conduct (“Code”) is a set of guidelines and standards that Foqcus hold our independent merchant-partners accountable to as part of our community. Abiding by the Code ensures that we protect our users and systems and that together we deliver the best experience to our consumers.

Our Personal Data Protection Policy sets out the terms on which we process any personal data we collect from you, or that you provide to us.

By using our service, you consent to such processing and you warrant that all data provided by you is accurate and to notify us by email if there are any changes. You understand that through your use of the service you consent to the collection and use (as set forth in the Personal Data Protection Policy) of this information, including the transfer of this information both within and outside of Malaysia for storage, processing and use by us.

As part of providing to you our services, we may need to provide you with certain communications, through the contact details that were provided in the ToS or collected during registration or subscription process.

These communications relating to administrative and billing matters are compulsory and are considered part of the service which you may not be able to opt-out from receiving.

Additionally, we may from time to time send you promotional content and marketing materials which you have the option to opt out of these communications at any time.
2.
Definitions of Service
The Site allows the Subscriber to collect and obtain details of the Consumer and consequently to track and trace the products or services, including but not limited to consumer engagement activities and/or reward system offered by the Subscriber.

You are responsible for the fees or costs incurred in obtaining access to the Services, which in particular addresses to the Internet Service Provider charges, if any. In addition, you must provide and are responsible for all equipment, tools or facilities that are necessary to access or use the Service.
3.
Use of Service
The usage of the Services shall comply, and you shall ensure that the usage of the Services comply with all applicable law, guidelines, codes, rules, regulations, notices, instructions or directives of the relevant authorities and/or with any notice(s) given by Foqcus in connection with the Services. Such applicable law(s) or regulation(s) shall include but not be limited to those content that against or violate or in breach of any legislations, relating to subversive, defamatory, obscene or pornographic materials or other content standards or breach of intellectual property rights or other proprietary rights or in a manner which in the reasonable opinion of Foqcus, may adversely affect the use of the Services by other users of Foqcus or the efficiency of the Services or Foqcus’s service as a whole.

At SmartKood, we provide our technology for businesses to integrate into their products and services. However, should we discover, whether through internal review or external reports, that a business is using SmartKood’s technology in connection with unlawful activities—such as counterfeit goods, goods or services involved in intellectual property infringement, or any illegal products or services—we reserve the right to conduct a thorough investigation into the affected products or services.

If the investigation reveals that the business is in violation of these terms, Foqcus retains the authority to take appropriate action, which may include suspending all related QR codes and, if necessary, deactivating the business’s account on SmartKood.
Business Owner
Where you are a business owner subscribing to the Services (“Subscriber”), you shall apply and register an Account with us by providing the details including but not limited to a valid credit card and where required, to submit the necessary documentations such as personal identification documents and/or documents related to your business.

We have curated a range of subscription plans (“Subscription Plan”) to better suit the needs of your business. You shall only be charged upon the acceptance of your registration by us.

Thereafter, you should be able to utilise the Service to generate a quick response codes (“QR Code”) which can subsequently be applied to your products or services.

Your usage and/or subscription of the Services is strictly subject to your punctual payment. Foqcus reserves its absolute discretion to terminate the Services for any non- payment and Foqcus shall not be responsible or liable for any losses or damages arising from such termination of the Services under any circumstances whatsoever.

Please refer to the Code governing your use of the Services.
Distributor
Where you are a distributor, you are required to create a distributor account via an invitation link sent and/or provided by the Subscriber and/or by the person who has invited you to become part of the distribution chain (“Upline”). You are also required to provide the necessary information requested by us prior to utilizing our Services.

The QR Code has to be scanned through a mobile application created by Foqcus and known as Trackco (“App”) for inventory tracking and tracing purposes. The Distributor can only utilise the App by having a distributor account. To effectively use the QR scanning function of the App, your location may be required.
Consumer
Where you are a Consumer, you may be required to create a consumer account at the consumer portal (https://app.smartkood.com/) and for the purpose of registration to provide the information requested by us.

After successfully registering for a consumer account, the Consumer shall be able to access the landing page of the productsof the products that were purchased through the Distributor and/or the Subscriber and shall be able, including but not limited to:

  • Verify the authenticity of the product;
  • Obtain further information of the product;
  • Report counterfeit product;
  • Participate in campaign or promotional activities organised by the Distributor and/or Subscriber on the Site, including but not limited to lucky draw, surveys, and/or collecting loyalty points;
  • Submit e-warranty.


In accessing and utilizing the Services on the Site, you shall:

  1. Ensure that all the details, information, and/or documents submitted are true, accurate, and not misleading;
  2. Use your Account for its intended use only;
  3. Download or have downloaded the App in accordance with the instructions provided by us. You shall be fully responsible for any losses or damages you may suffer in any way whatsoever should you breach the terms of this clause;
  4. Use the Services in good faith and comply with the Terms and Conditions and all applicable laws of Malaysia relating to the Services, including but not limited to Bank Negara Malaysia (BNM)’s Rules and Regulations/Guidelines, Communication and Multimedia Act 1998, the Financial Services Act 2013, Unclaimed Money’s Act 1965, AMLATFPUAA, and all subsidiary legislations, rules and regulations, notices, instructions, or directives issued thereunder by the government, relevant authorities, and regulatory agencies, and/or any notices, instructions, directives, or guidelines given by Foqcus in connection with the Services, which may be amended from time to time; and
  5. Take all reasonable steps to prevent the fraudulent, improper, or illegal use of the Account and/or Services. You shall, if instructed by Foqcus, lodge a police report on the same and give Foqcus a certified true copy of such report.
You Shall Not:-
  1. Share your login credentials with a third party;
  2. Use the Services for any purpose which is against public interest, public order, or national harmony, or for any unlawful purposes, including but not limited to vice, gambling, or other criminal purposes whatsoever, or transmitting any content which is offensive on moral, religious, communal, or political grounds, or is abusive, defamatory, or of an indecent, obscene, or menacing character, or in any other manner which may result in complaints, claims, disputes, penalties, or liabilities to Foqcus; and
  3. Hack into, access, tamper, breach, or circumvent any authentication or security of any host, network, or account of Foqcus or its provider’s computer systems, or interfere with service to any user, host, or network, including, without limitation, sending a virus.
You acknowledge that the Services are, and shall remain, at all times, the property of Foqcus and you shall:-
  1. exercise all due care and diligence in the use and maintenance of the Account and Services; and
  2. not tamper or allow anyone to tamper with the Account and/or the Services in any way.
4.
SMS Messaging / Email Marketing / Message Blasting
The Site provides certain communication features available through the use of short message service text messaging (“SMS Messaging”). You may elect for the SMS Messaging service by purchasing SMS Credits. The SMS Messaging service is provided and maintained by a third party, therefore the speed and efficiency of the SMS Messaging service is not guaranteed and depends on your telco provider. As of now, the email marketing service of this Site is still under trial run and we aim to integrate the email marketing service as part of our communication feature.

Additionally, the Site offers a message blasting feature through instant messaging applications Please note that all messaging and blasting services will incur charges on a per-use basis, which will be the responsibility of the Business Owner.
5.
Promotion
All promotion campaigns as advertised, may vary from time-to-time and subject to further terms and conditions decided by campaign owners. Foqcus may, at its discretion, provide promo codes.
6.
QR Credits
In order to generate the QR Code, the Subscriber shall purchase QR Credits. The purchase of QR Credits can be made on the Site or through the salesperson, agent and/or reseller. Upon completing the purchase of QR Credits, the Subscriber can utilize the QR Credits to generate and apply the QR Code on the Subscriber’s products.

The QR Code can be used by the Subscriber and the Distributor for tracking and tracing of the products whereas the Consumer can scan the QR Code to peruse the features that the Subscriber has put in place in respect of the products.
7.
Upgrade, downgrade and cancellation
You can upgrade or downgrade your Subscription Plan subject to you topping-up any price difference between your initial plan and the new plan you choose. Notwithstanding this, you accept that any fees paid prior to the downgrade and/or cancellation of your subscription plan shall be non-refundable.

Any remaining QR Credits in your account that was purchased prior to the upgrade and/or downgrade of your subscription plan shall be unaffected, except where such QR Credits are purchased by you after the upgrade of your subscription plan subsequently you are eligible for rebates and/or promotions. Notwithstanding this, you accept that any remaining QR Credits in your account at the time of cancellation of your Subscription Plan shall be non-refundable and non-transferable.
8.
Auto Renewal of subscription
Subscription of the Services shall be automatically renewed for yearly or monthly term (each, a “Renewal Term”) depending on the subscription plan as subscribed by you (“Auto Renewal”). A notice shall be sent to you three (3) days prior to the expiration of the Renewal Term notifying you of the Auto Renewal.

Your subscription shall be renewed automatically as long as you have a valid credit card. The Auto Renewal feature shall only be suspended if your credit card is no longer valid and/or when you decide not to renew or has terminated the subscription.

Any subscription made after the expiration of the Renewal Term will be deemed NEW subscription with subscription fees charged according to the current market price at that time
9.
Data Usage and Storage
Any information and/or data (“Data”) provided by you for the purpose of using the Services may be primarily stored on any data server that may designated by us from time to time and that such Data at any time will only be processed and/or accessed by selected individuals.

Notwithstanding this, all employees, individuals, personnel and/or affiliates of Foqcus has duly executed a Non-Disclosure Agreement for the purpose of preserving the confidentiality and anonymity of the Data received from you.

The Subscriber of the Services shall at all times have access to the Data and shall be entitled to export the Data subject to extra surcharges in the event the Subscriber intends to access and/or export certain parts of the analytics. For further information regarding the provision of White Label Services, kindly refer to Clause 29 hereinbelow.
10.
Data Ownership
The ownership of the Data belongs solely to the Subscriber and Foqcus warrants and represents that it held no ownership over the Data provided by you for the purpose of using the Services.

Foqcus merely assumes the role of a service provider. Subsequently, Foqcus shall not be obligated, responsible and/or liable to backup or cause to be back up the Data. It is the sole responsibility and obligation of the Subscriber to ensure the Data is backed up accordingly at its own cost and expense.
11.
Payment Manner and Method
All payments shall be paid by you via online payment,credit card, telegraphic transfer y in the currency of specified in the pro forma invoice generated for you. If payments are quoted in a foreign currency other than Malaysian Ringgit, the exchange rate will be determined by your bank on the date and time of payment.

You acknowledge and accept the fact that all payments are handled and processed by a thirdparty payment service provider as decided by us from time to time.

You further agree that the designated payment service provider shall be entitled to store your credit card details for any automated monthly payments made via the payment gateway. Upon payment, the payment gateway shall generate and furnish or the salesperson/ agent/ reseller shall furnish you the original receipt and invoice in respect of any payments made by you, depending on your method of payment. Where requested, you shall tender with proof of payment to avoid interruption of usage of the Services.
12.
Non-Payment
In the event of your failure, neglect and/or inability to make payments to us within three (3) days after the subscription expiry date, we shall only issue two (2) written notice via email to the email address you registered with us as reminders that we retain the right to remove, delete and/or erase the Data stored with us and thereafter we shall not be responsible and/or liable for any loss, cost and/or damage that arise from the removal and/or deletion of the Data.

Any outstanding payments owed by you to Foqcus shall be treated as a debt and Foqcus reserves the right to pursue a legal action to recover it. You shall be responsible for the costs, expenses and/or fees incurred by Foqcus in the process.
13.
Termination
The ToS shall continue in full force and effect until terminated in accordance with the terms stipulated in the ToS. Termination shall not affect any provision of the ToS expressed to have effect after such termination or any rights which either party may have against the other party subsisting at the time or termination. Any termination of the Subscription Plan shall be at the discretion of Foqcus.

The Services shall be terminated if any of the following shall occur:
  1. You commit a breach of any of the terms contained in the ToS, the Code, and/or other policies as contained on the Site;
  2. You applied the QR Code on counterfeit, illicit, illegal, and/or fraudulent products;
  3. You fail to make any payment which is required to be paid or made in accessing or using the Services that the Subscriber demands or requires;
  4. The Services are halted or ceased to be provided by Foqcus.
Upon termination of the Services for any reason:
  1. Your Account on the Site, including any existing QR Codes, shall forthwith be deactivated and suspended;
  2. You agree that there will be no refund and/or transfer of fees and/or QR Credit in respect of the terminated Subscription Plan;
  3. The Subscription Plan shall be forthwith terminated, and the Subscriber shall be prohibited from accessing the Site and the Data;
  4. Notwithstanding the generality of the foregoing, a grace period of fourteen (14) days (“Grace Period”) shall be given to the Subscriber from the date a written notice was delivered by Foqcus notifying the Subscriber of the same. In the event the Subscriber intends to gain access to the System and the Data stored in the System during the Grace Period, the Subscriber shall, via a written notice and payment of United States Dollar Two Hundred Fifty (USD$250), make a request of the same to Foqcus. Upon the expiry of the fourteen (14) days, clause (c) shall take place without any further notice given to the Subscriber;
  5. The provisions which are intended to survive the termination of the ToS and/or Services shall continue in force in accordance with their respective terms;
  6. All obligations of the Parties pertaining to the Services shall cease, except for the obligation to pay any unpaid, due, and/or outstanding payments, which shall survive and remain; and
  7. Subject as otherwise provided in the ToS and to any rights or obligations which have accrued prior to termination, neither party shall have any further obligations to the other pertaining to the Services.
14.
Indemnity
You agree to indemnify and hold Foqcus, and its subsidiaries, affiliates, associates, officers, agents, co-branders or other partners, and employees, harmless from any claim or demand, including reasonable solicitors’ fees, made by any third party due to or arising out of Data that you submit, post, transmit or make available through the Service, your use of the Service, your connection to the Service, your violation of the ToS, or your violation of any rights of another.
15.
General Disclaimer
The Subscriber and Distributor
You expressly understand and agree that:
  1. Your use of the Services and/or App is at your sole risk. The Services and/or App is provided on an “as is” and “as available” basis. Foqcus expressly disclaims all warranties of any kind, whether expressed or implied, including, but not limited to, the accuracy of the Data, misrepresentation of Data, and any personal data breach by the Subscriber, Distributor, and/or Consumer;
  2. Foqcus shall not be held liable or responsible for any losses, costs, and/or damages that arise due to the actions or inactions of the Consumer, Distributor, and/or the Subscriber through the use of the Services and/or App;
  3. Foqcus reserves the right at all times to change prices of the Services without any prior written notice to you;
  4. Foqcus reserves the right to modify and/or discontinue the Services from time to time without making prior notice to you;
  5. Pursuant to Clause (c) and (d), Foqcus shall not be held responsible and/or liable to you for any price change, modification, and/or discontinuance in respect of the Services provided by Foqcus;
  6. By subscribing to our Services, Foqcus hereby grants to you, and you hereby accept from Foqcus, a non-exclusive, non-transferable, non-assignable licence to access and use the Service;
  7. You shall be solely responsible for the contents and/or materials that you upload or cause to be uploaded onto the Site;
  8. The content on the Site is provided to you “as is” and may not be used, copied, distributed, transmitted, broadcast, displayed, sold, licensed, decompiled, or otherwise exploited for any other purposes whatsoever that are likely to cause confusion among Consumers and/or infringe the Site’s intellectual property rights;
  9. All data exported through the use of the Services and/or the App is done or performed at your own discretion, and you will be solely responsible. You warrant not to hold Foqcus liable for any data leakage arising out of your actions or inactions;
  10. You shall duly report any bugs, issues, and problems (“Issue”) via our email address sales@foqcus.com, and we endeavor to resolve the Issue within five (5) business days from the receipt of your report;
  11. The use of our Services does not exclude nor prevent phishing, and Foqcus shall not be liable for any phishing attempts made against the Subscriber and/or Distributor.
The Consumer
You expressly understand and agree that:
  1. Your use of the Services is at your sole risk. The Services are provided on an “as is” and “as available” basis. Foqcus expressly disclaims all warranties of any kind, whether expressed or implied, including, but not limited to, the accuracy of the Data, misrepresentation of Data, and any personal data breach by the Subscriber, Distributor, and/or Consumer;
  2. Save and except as mentioned otherwise by Foqcus, Foqcus has no affiliation with any promotional campaign organized by the Subscriber, the decisions made in respect of the promotional campaign, prize giveaways, and/or loyalty points. Foqcus shall not be held responsible for any disputes arising out of the same;
  3. Foqcus disclaims any endorsement of the products offered by the Subscriber on the Site and makes no representations or warranties, express or implied, regarding their merchantability, quality, or effectiveness;
  4. Any data shared by the Subscriber with a third party in respect of the Consumer is done or performed at the Subscriber’s own discretion, and Foqcus shall not be liable for the Subscriber’s actions or inactions.
Although Foqcus has attempted to provide accurate information on the Site and/or App, Foqcus assumes no responsibility for the accuracy of the information. Foqcus may change the Services mentioned at any time without notice.

Foqcus further does not warrant the accuracy and completeness of the materials or Services at the Site. Foqcus may make changes to the materials and Services at the Site, or to the products and prices described in them, at any time without notice.
16.
Trademarks & Intellectual Property
The trademarks, logos and service marks ("Marks") displayed on this Site are the property of Foqcus or other third parties. Users are not permitted to use these Marks without the prior written consent of Foqcus or such third party, which may own the Mark.

You acknowledge and agree that all trademarks and other intellectual property rights relating to the Services or any part thereof, whether presented to you by Foqcus, advertisers or any third party are protected by copyrights, trademarks, service marks, patents, or other proprietary rights and laws and all Foqcus’ rights therein are expressly reserved.

The whole right, title and interest in and to any designs, copyrights, patents, trademarks, technology, know-how and other intellectual property rights belonging to Foqcus in respect of the Site and/or the App shall remain with Foqcus
17.
Links to Third Party Sites
The Site may contain links to third party sites. Access to any other Internet site linked to the Site is at the User's own risk and Foqcus is not responsible for the accuracy or reliability of any information, data, opinions, advice or statements made on these sites. Foqcus provides these links merely as a convenience and the inclusion of such links does not imply an endorsement.
18.
Governing law and jurisdiction
The Services and/or the ToS shall in all respect be construed and interpreted in accordance with the Malaysian law exclusively. The parties hereby agree to submit to the exclusive jurisdiction of the courts of Malaysia in the event of any dispute arising from the Service.
19.
Notice
Any notice(s) published by Foqcus regarding the Services may be sent to you via e- mail or other means of communication. The Service may also contain or provide notice(s) of changes to the ToS or other matters by displaying notices or links to notices to you on the Services.
20.
Violations
Please report any violations or breach of ToS to Foqcus. Every tipping off or report of violations or breach of ToS will be treated as confidential information by us.
21.
Amendment and Modification of the ToS
Foqcus reserves the right at its absolute discretion, from time to time, to vary, add to, delete or otherwise amend the ToS or any part thereof without giving prior written notification.

Your continued use of the Services after the effective date of any variation, addition, deletion or amendments to the ToS shall constitute your unconditional acceptance of such variation, addition, deletion or amendments. You are advised to visit the Site from time to time to keep updated of the latest variation to the ToS (if any).
22.
Anti-Money Laundering, Anti-Terrorism Financing And Proceeds Of Unlawful Activities Act 2001 (AMLATFPUAA) & Financial Services Act 2013 (FSA)
Foqcus acknowledges that the document or information collected by Foqcus from you relating to your affair or account as a customer of Foqcus will be only used and/or disclosed in accordance to the secrecy provisions under the Financial Services Act 2013 (FSA).

Foqcus including its subsidiaries and officers shall comply in all material respects with all applicable laws, regulations, guidelines and policies relating to AMLATFPUAA, including all, Regulations and Rules.

Without limiting the generality of the foregoing, to the extent required by the AMLATFPUAA, Foqcus shall (a) maintain an anti-money laundering and anti-terrorism financing compliance program that is in compliance, in all material respects, with the AMLATFPUAA, (b) conduct, in all material respects, the due diligence required under the AMLATFPUAA in connection with the use of the Account and (c) maintain sufficient information to identify you for purposes of compliance, in all material respects, with the AMLATFPUAA.

In the event your Account is ceased, terminated or suspended by Foqcus due to fraudulent, illegal or unlawful transactions including but not limited to breaches of any law (including but not limited to the Financial Services Act 2013 and/or AMLATFPUAA or any regulation and/or guidelines made thereunder), you shall not be entitled to obtain any refund of the monies whatsoever in the Account and it shall be lawful for Foqcus to retain for an indefinite period or release to the relevant authorities all monies in the Account in accordance with applicable legislation, regulation and/or guidelines. You shall not be entitled to claim any form of compensation for any loss arising therefrom from Foqcus.
23.
Severability and Effect of Terms and Conditions
If any of the provisions herein contained should be invalid, illegal and unenforceable under any applicable law, the legality and enforceability of the remaining provisions shall not be affected or impaired in any way and such invalid, illegal or unenforceable provision shall be deemed deleted.
24.
Waiver
Foqcus’s failure to exercise any particular right or provision of the ToS shall not constitute a waiver of such right or provision, unless acknowledged and agreed by Foqcus in writing.
25.
Assignment
You shall not assign or in any other way transfer your rights or obligations under the ToS or part thereof. Foqcus may assign the ToS in whole or in part to any third party at its discretion.
26.
Language
In any event of any inconsistency, conflict, ambiguity or discrepancy between the English version or any other version of these terms & conditions, the English version of these terms & conditions shall prevail.
27.
Binding Effect
These terms & conditions shall be binding upon your successors and permitted assigns. These terms & conditions shall be binding upon and enure to the benefit of Foqcus’s respective successors in title and assigns.
28.
Violations of the ToS, Code and/or other Policies contained on the Site
At SmartKood, we are committed to maintaining high standards of quality and take violations of the ToS, Code and/or other policies contained on the Site very seriously.

We encourage you to report any breaches of the ToS, Code and/or other policies including violations of applicable laws and regulations by Users of the Site.

Violations may result in a range of actions, including, without limitation, any or all of the following:
  1. Listing deletion;
  2. Limits placed on Account privileges;
  3. Account suspension and subsequent termination;
  4. Criminal charges;
  5. Civil actions, including without limitation a claim for damages and/or interim or injunctive relief.
To report violations or suspected fraudulent activities, please provide the following information to our support email at report@foqcus.com.
  1. Your contact details;
  2. Brief details of the violations or suspected fraudulent activities;
  3. Documentation evidence of such violations.
We will make every effort to address your concerns within five (5) business days from the date of such report.
29.
Provision of White-Label Services
The Service provided by us on this Site may include white-label solutions to enhance brand visibility and consumer recognition. Notwithstanding this customization on this Site, the underlying system and support shall remain facilitated by us save and except where explicitly mentioned otherwise. For avoidance of doubt, in the event that the underlying system and support are not hosted, managed and operated by Foqcus, Foqcus shall not be liable for any losses and/or damages that may arise from such circumstances and this ToS shall be terminated forthwith.