FAQ
General
This function is available by selecting the specific module. For more information please contact us on [ https://www.smartkood.com/#ContactUs_Form ]
“Trace back the sold item’s serial number and provide the URL to the consumer. It is highly encouraged for companies to advise consumers to scan the product first when making a purchase.”
The new content will be displayed. Changes in campaigns and warranty events will not affect previous registrations.
Please log out of your current account and close the tab in the browser. Then, rescan the QR code and log in again.
You can reset the scan count in SmartKood system.
You can update these details under Company > Info and Documents. Please note that only the company name and registration number are not changeable.
From the consumer’s perspective, if they scan a suspended QR code which could be counterfeit, a red screen will be shown, informing the user with the message “This product has been suspended.” Additionally, a “report” button will be available for the user to report the counterfeit product. From the Managing Account perspective, the provided dashboard will indicate the suspended product in the “Suspended Serial Number” section. Next to this section is the “Counterfeit Report Received,” which shows the number of reports. Reports sent by consumers will be displayed under the “Counterfeit Report” section for further examination. The exact geolocation of every suspended item will be shown in the dashboard under “Consumer Scanned Geolocation,” highlighted with a red circle.
Yes, you can! Geolocations are linked with your products, as all QR codes generated by us are linked to our API. On the dashboard, it will display the geolocation of your products scanned by consumers. It will also show suspended or ingenuine serial numbers, which are potential counterfeit items. Production batches can also be linked with serial numbers through their unique QR codes.
Yes, expiry dates for product warranties can be set in the “Warranty > Warranty List > +Warranty” section. The status of the warranty can be seen on the page. Details of warranties and their expiry dates can also be viewed under “Warranty > Warrantee List.”
Yes, managing accounts can personalize their landing page, which will then be displayed for the consumers that scanned the QR code. This can be executed through “Product > Product List > Action > View/Edit > Landing Page tab > enable edit > Social Media.” After completion, remember to click on the “Save” button.
Yes, indeed! Gamification is possible with SmartKood for customer engagement purposes. It will appear on the landing page from the customer’s point of view and can be played by consumers once the QR code is scanned. For example, a wheel spin feature can be included.
All of our customers’ and users’ data are securely stored with trusted data storage providers such as Amazon Web Services to ensure the protection of your data. We adhere to moral integrity as a guiding principle in our business dealings with our valued clients and respective consumers, focusing on developing good business practices to ensure a truly holistic approach to ethical business operations.
Yes, managing accounts can create campaigns such as customer loyalty programs, surveys, or lucky draws as promotional tactics to target your customers. Customer data can be obtained from the consumer list and surveys.
When a consumer scans the QR code, they can interact with the brand through the landing page. Social media links, email contacts, and content provided by the brand, as well as customer engagement programs such as lucky draws and gamification, are available on the landing page.
Our support hours are from 10 am to 5:45 pm, Monday to Friday.
Yes, please inform us of the problem you are facing. For more contact information, please visit our website for details. https://www.smartkood.com/#ContactUs_Form
No, employees without authorization or permission from upper management do not have access to the SmartKood system unless granted permission. Only authorized personnel with login credentials can access the SmartKood system. Additionally, roles of employees can be changed and restricted from other functionalities. Go to “Organization > Role & Access Control” to make these adjustments.
Yes, please visit our website under “Industry Verticals” for more details related to specific solutions. Feel free to contact us if you have any inquiries or if you are requesting an industry that is not listed on our website. https://www.kood.asia/industry-verticals/automotive-electrical-electronics/
We are competitively priced in the market. Our pricing details can be viewed on our website, where we offer three service plans: Free, Business and Enterprise. https://www.kood.asia/pricing/
You can simply deactivate the desired employee, and the person will no longer be able to access the system. Just follow these steps: Go to “Organization > Organization Structure > Find the employee’s name and select the action button (three dots) > Choose ‘Deactivate’.” Additionally, roles of employees can be changed and restricted from other functionalities. Go to “Organization > Role & Access Control” to make these adjustments.
Managing account
Change it under Profile > Info and Setting > Language. Currently available languages are English, Vietnamese, Siam, and Simplified Chinese, Malay, Tagalog, Traditional Chinese
Yes, simply change it under Profile > Info and Setting > First Name/Last Name.
Change it under Profile > Change Password.
Yes, an unlimited number of times.
Authentication Certificate, Text (Article), Links (FB, Youtube, Tiktok, Instagram, Website), Images (Image Gallery), Marketplace Links.
Yes, as long as an API is provided. Please don’t hesitate to contact us for more details at [https://www.smartkood.com/#ContactUs_Form].
Yes, if necessary, we can arrange a physical meeting or schedule an online discussion for further assistance.
Yes. Invite the dealer > Select a branch > Choose where to assign the dealer > Copy the link and send it to your dealer for registration.
Go to Stockflow > Dealership > My Dealer > Deactivate.
Unpublish or delete the product from the Product List.
Yes, our API software can track and manage your inventory. All this information can be viewed on the Dashboard. Geolocation is also provided, and it will only work with the consumer’s phone, allowing geolocation tracking.
Yes, users can add roles for different team members and assign role access rights. This can be done by following these steps: Organization > Role & Access Control > + Role.
Yes, the data can be exported to an Excel file for further analysis and reporting.
SmartKood facilitates the management of diverse product and brand portfolios by dynamically generating customized category, attribute, and brand/model lists for each individual product and brand. The steps involved are: Product > Category/Brand & Model/Attributes.
Yes, we can add a new serial number for individual products.
Yes, SmartKood can collect certain customer information when they scan and register an account for their purchased products. However, it’s important to note that we adhere to strict data privacy regulations and only collect information necessary to provide a seamless and personalized user experience. This may include details such as customer name, contact information, product registration data, and potentially other information depending on the specific product and campaign.
Campaign > Lucky Draw > Create Lucky Draw.
Yes, to do this, go to: Survey > Action > View/Edit Survey > Click on “Edit”.
Generate the campaign (lucky draw/instant lucky draw). Once the consumer scans your products, they can participate in the campaign and have the chance to win prizes, which are the products assigned by yourself.
Yes, users are granted full autonomy in determining the application of QR codes.
You can download the Excel file or directly look through the dashboard to track QR code usage
Yes. We offer flexible management of your company and product information. While your registered company name and registration number cannot be altered, all other details can be readily updated to maintain accuracy and reflect any necessary changes.
Yes, there is no Minimum Order Quantity for SmartKood.
QR code > Generate Serial Number > Enter the desired number of QR codes users wish to generate.
Yes. We have set you up with access to the provided account. This allows you to review user demographics, scan rates, product lists, and other pertinent data.
Yes, as long as an API is provided. Please do not hesitate to contact us for more details at [https://www.smartkood.com/#ContactUs_Form].
Absolutely! SmartKood equips users with the ability to track user journeys through its dedicated API. This powerful tool allows for the retrieval of detailed information such as consumer scanning history, campaign participation, claim warranty, and other relevant data points.
Dealers are exclusively required to utilize the Trackco application for managing orders, stockout, recall occurrences.
Kindly contact us for further information at [https://www.smartkood.com/#ContactUs_Form]
SmartKood offers features such as Dashboard, Employee Profile, Product List, Stockflow, Consumer List, Counterfeit Report, Warranty List, and more.
To maximize API system functionality and reliability, computer device access is recommended.
Yes, as long as an API is provided. Please do not hesitate to contact us for more details at [https://www.smartkood.com/#ContactUs_Form]